If you're experiencing issues connecting or reconnecting your bank to Bkper, please try the following troubleshooting suggestions.
Transactions are not coming
Tip 1: Wait a little bit
After made your first book connection, it typically takes a while for a transaction appears on the book.
Tip 2: Select a new historical period and resave it
Go to Automations portal
Choose the period
And then, click "Save Configuration"
Couldn't connect to your institution
Maybe you entered incorrect credentials at their selected institution. Please retry entering correct credentials. Extra spaces, capitalization, and punctuation errors are common causes of invalid credentials.
The common cause for this error is the financial institution experiencing temporary technical problems.
If you try the tips above and you’re still having issues, contact us informing the name of your bank that you are trying to connect so we can check what's happening.